Terms of service

By creating an account, recording or uploading a voice, opening a company workspace or calling the API, you accept these terms and our privacy policy. If you act for a company, you confirm that you may bind it, and "you" includes that company.

You must be 18 or older. If you do not agree with these terms, do not use AVOCO.

AVOCO measures how a voice sounds and returns a report: scores on eight personality types and fourteen emotional-state scales, the official description of the leading type, and the fields of work the platform calculates from the scores. The same recording always gives the same result; a different day may give a different emotional state.

AVOCO is not a medical device, not a psychological or psychiatric assessment, not a lie detector and not a hiring test. It gives no advice on health, employment, finance or law. A report describes patterns in one recording; it does not define a person, and we make no promise that it is accurate or complete for any particular purpose.

Keep your sign-in details to yourself and tell us at support@avocousa.us if you think someone else is using your account. You are responsible for what happens under it. One person, one account; give us accurate information and keep your email current, because that is how we reach you.

Every recording you send must follow these rules:

• It is your own voice, or the voice of a person who knows what AVOCO does and has agreed to be analysed. Recording a call, a meeting or a conversation and sending it without the speaker's agreement is forbidden, and in many places illegal.
• It contains one person speaking, 30 seconds to 5 minutes, and nothing unlawful, threatening or abusive.
• It is not sent to impersonate someone, to test the service against a person's will, or to attack the service.

We may refuse or remove a recording that breaks these rules and close the account that sent it. You remain the owner of your recordings; you grant us the licence needed to store them, send them to the analysis provider, produce your report and show it to you, and nothing more. Deleting a report ends that licence for its recording.

Reports are for understanding people and talking with them better. You may keep, download, print and share your own report as you like. You may not:

• Use a report as the sole basis for a decision about a person's employment, promotion, grading, dismissal, credit, insurance, housing or access to services.
• Use AVOCO to treat people differently because of a protected characteristic, or to profile people without their knowledge.
• Use AVOCO for surveillance, law enforcement, or to assess people who do not know they are being assessed.
• Use the emotional-state analysis on people at work or in education where the law prohibits it (for example under the EU Artificial Intelligence Act). A workspace can hide the emotional-state part for that reason.
• Copy, scrape, resell or republish the report texts and type descriptions, reverse-engineer the service, or overload it.

A full report is opened with one credit. Credits are bought in packs at the prices shown at the time of purchase, in the currency shown; taxes are added where they apply. Credits have no cash value, cannot be transferred to another account and do not expire.

During the launch, full reports may be free; the site says so when that is the case. When paid, you can record for free and see a preview confirming your report is ready, and a credit is used only when you open the full report. A recording that could not be analysed is never charged.

If you bought credits by mistake, write to support@avocousa.us within 14 days and we refund the unused ones. A credit that has opened a report is used and cannot be refunded. Promo codes are personal and can be withdrawn if misused. Payments are processed by Stripe under its own terms.

A workspace lets a company invite people, collect recordings and read their reports. Every company using a workspace or the API agrees to the following, and is responsible for its members and API keys:

• Consent first. Before a person is recorded, the company tells them what AVOCO does, who will see the report and for what purpose, and obtains their informed agreement. The consent box on the recording page and the consent flag in the API are the company's confirmation that this happened.
• The company is the controller of its participants' data and must have a lawful basis for the analysis under the laws that apply to it, including biometric-privacy laws in some US states. We process the data on the company's instructions, as described in the privacy policy.
• No decisions on a report alone. A report may inform a conversation, an interview or a coaching plan; it may not decide hiring, promotion, grading, dismissal or pay by itself. Where the company makes such decisions, it must tell the person that a voice analysis was part of the picture and give them a chance to respond.
• Emotional state at work and in education. Where the law prohibits inferring emotions of employees or students, the company must turn on "hide emotional state" for that workspace and must not use that part of the analysis. This applies in the European Union.
• Minors. A person under 18 may be recorded only in a workspace whose setting requires it, and only after a parent or guardian has agreed. The company is responsible for that agreement.
• Respecting the person. Participants keep the right to read their own report and to delete their recording and report; the company will not obstruct that. The company deletes participants' data when it no longer needs it and whenever a participant asks.
• Limits. Workspaces have a monthly report limit and credits; recordings sent above the limit are refused, not queued.

A company indemnifies us against claims arising from its use of AVOCO with people who were not properly informed, or from decisions it made on the basis of reports.

API keys are issued in a workspace and must stay on the company's servers, never in a browser or a mobile app. Each request must carry the consent confirmation. We may change the API with reasonable notice and may throttle or suspend keys that overload the service or break these terms.

The platform, its design, the report texts, the type descriptions and the AVOCO name belong to us or to our licensors, and are protected by copyright and trademark law. You may use them to read and share your own reports, and companies may use them inside their workspaces. Any other use needs our written permission. Your recordings and the scores computed from them are yours.

We aim to keep AVOCO available at all times, but it depends on an external analysis service. When that service is unavailable, recordings wait in a queue and are analysed automatically once it is back; a recording that cannot be analysed within a day is marked as failed and is not charged. We may add, change or remove features, and we will give reasonable notice before removing anything you have paid for.

You may stop using AVOCO at any time, delete your reports and ask us at support@avocousa.us to close your account. We may suspend or close an account that breaks these terms, that is used to harm others, or that the law requires us to close; where reasonable we warn first. Unused credits are refunded when we close an account without cause. Sections on intellectual property, disclaimers, liability and disputes survive the end of the agreement.

AVOCO is provided "as is" and "as available". To the extent the law allows, we make no warranties, express or implied, including of accuracy, fitness for a particular purpose or uninterrupted availability. Nothing in a report is advice, and you use it at your own judgement. Nothing in these terms limits rights that consumer law gives you and that cannot be limited by agreement.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, for lost profits or data, or for decisions made by you or by third parties on the basis of a report. Our total liability for everything arising from these terms is limited to the amount you paid us in the twelve months before the claim, or 100 US dollars, whichever is greater. This limitation does not apply to liability that cannot be limited by law, including for our fraud, gross negligence or wilful misconduct.

These terms are governed by the laws of the United States, without regard to conflict-of-law rules, and disputes are brought before its courts. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring a claim there. Before going to court, write to support@avocousa.us: most issues are settled in a few emails.

We may update these terms. The date and version at the top change with every update, and if a change materially affects your rights, we tell you inside the app or by email at least 14 days before it takes effect. Continuing to use AVOCO after that date means you accept the updated terms.

AVOCO USA, the operator of AVOCO at www.avocousa.us. Email: support@avocousa.us.